Has anyone here had issues with motocomposites parts? I don’t want to bash them too hard because they haven’t had time to respond with a proposed plan for correcting the issues, but so far the experience hasn’t been great or even good. What I’ve read on the forum seems generally positive but I was hoping to see if others had similar experiences so I know whether to give them a chance to redo it or just demand my money back.
I ordered more or less a full set of carbon/fiberglass bodywork (tank covers, air intake cover/“z shaped side panels”, tail piece etc). A couple days after plunking my money down i get an email that said “hey I know the website said these were in stock, but they aren’t, so you can pay an extra 150$ for the 100% carbon fiber or you can wait 6-8 weeks”. Ok, these things happen, a little irritating as part of the purchasing decision was that they were in stock an the website but I can roll with this.
Yesterday I get the box in. I open the box and the box is FULL of giant cockroaches. Not kidding. At least 30 giant inch long cockroaches scurry out of the box, and as I’m unpacking the nicely wrapped parts 3-4 more are in each piece of styrofoam packing. Not great.
Three of the pieces have cloudy white haze on the surface. It looks like dust but embedded in the surface. A moistened microfiber cloth does not remove it or affect it, it seems to be IN the surface.
One piece has a deep gouge about 1mm deep and maybe 4mm long, in a prominent location.
Two other pieces have smaller but very visible scratches.
One of the tank covers has somewhat prominent bubble deformities in the flat part of the surface, like the whole mold was uneven.
Once piece, the tail cover, is perfect and exactly what I would hope for given the money.
I emailed them immediately with pictures, and I got a very cursory response “we are sorry you are unhappy, send more pics and describe the problems more theoroughly, we will have to file a claim with the factory and get you a replacement”
I responded with the requested info, and basically said that I’m not trying to complain just to get free stuff, and that I am being a bit picky but for 200+ bucks a piece, I would expect these to be perfect. And further that if the process is going to involve weeks and weeks of shipping back and forth and a claim processing etc, I would not consider that to be the level of customer service I expect from a premium boutique charging premium prices.
Anyone else have similar experiences? Am I off base here? Between cockroaches and hazing on the finish and straight up damaged items, I’ll be pretty disappointed with anything other than “oh man we are so sorry this is a fluke we will get replacements out to you today and expedite the shipping as well as pay for return shipping of the damaged pieces.”